Freight Policy
TSS Supply Shipping & Freight Policy
Thank you for choosing TSS Supply. We are committed to delivering your products safely and efficiently. Below are the terms and conditions that constitute our Shipping & Freight Policy. If you have any questions or need a different delivery option, don't hesitate to reach out! 901-432-1684 or email administrator@tsssupply.com
Origin & Processing Time
- As many of our products are classified as Hazardous Materials and are heavy, we are only able to offer Ground Shipping within the Lower 48 Continental United States.
- Shipping Origin: All products ship directly from our Headquarters in Memphis, TN.
- Shipping Days: We process and ship orders Monday through Friday, excluding standard carrier holidays.
- Processing Time: Items currently in stock will ship within the next 2 business days after the order is placed.
Out-of-Stock Items & Backorders
- Customer Notification: If any part of your order is out of stock, our team will call and email you immediately.
- Order Options: We will provide an estimated date of shipment and discuss your preferred options, including partial shipments or holding the order until all items are available.
Shipping Methods & Carriers
We automatically determine the most efficient shipping method based on the weight and container size of your order:
- Orders Under 75 lbs: Shipped via UPS Ground.
- Orders Over 75 lbs: Shipped via LTL Freight.
- 5-Gallon (or larger) Containers: Always shipped via LTL Freight regardless of total order weight to ensure safety during transit.
- Carrier Selection: For all LTL Freight shipments, we partner with Worldwide Express to evaluate dozens of top carriers and automatically select the most cost-effective option for your delivery.
Delivery Addresses & Access Requirements
To ensure a smooth delivery experience, our system automatically detects your destination type at checkout:
- Commercial Addresses: Quoted under the assumption that the delivery location has standard dock or forklift access.
- Residential Addresses: Our system automatically flags residential deliveries and defaults to requiring lift gate service to safely offload your products.
Local Delivery and Pickup Options From our Memphis Headquarters
- Free In-Store Pickup: Available for all orders at no additional charge.
-
Local Delivery Zones: Fees and order minimums are calculated by driving distance from our facility:
- Up to 30 miles: $100 minimum order | $50 delivery fee
- 31 to 50 miles: $200 minimum order | $100 delivery fee
- 51 to 75 miles: $300 minimum order | $150 delivery fee
- Pickup address is 5665 E. Raines Rd, Memphis, TN 38115
Freight Delivery & Inspection
- Inspection Upon Arrival: For LTL Freight shipments, you or an authorized representative must inspect the shipment upon arrival. You must note any visible damage or shortages on the carrier’s Delivery Receipt / Bill of Lading (BOL) before signing for the delivery.
